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Use case · Outbound

Collect feedback while the experience is fresh

The agent calls customers after a delivery, visit or service, asks for a score from 1 to 5, the main reason and whether they would recommend you. It listens and records; it does not sell or defend.

Start freeTalk to sales

How it works

  1. Step 1

    Trigger from your system

    Start a call through the API after an order or visit, or upload a batch at the end of the day.

  2. Step 2

    Three short questions

    Score, main reason and whether they would recommend. The call is designed to take about a minute.

  3. Step 3

    Structured answers

    Scores are stored as numbers, so you can average and chart them without reading every transcript.

  4. Step 4

    Unhappy customers surface

    Filter low scores and read the reason in the customer’s own words.

What a call can sound like

  • AgentHi Neha, this is an automated assistant from QuickFix. Do you have one minute for a quick feedback survey?
  • CustomerJi, boliye.
  • AgentOn a scale of 1 to 5, how satisfied were you with the service?

Illustrative conversation with a made-up business. Not a customer call.

What you capture

Satisfaction score
1 (poor) to 5 (excellent)
Main reason
In the customer’s words
Would recommend
Yes or no

Outcomes you can filter by

  • Survey completed
  • Declined
  • Call back later

Who uses it

  • E-commerce and delivery
  • Hospitality and healthcare
  • Automotive service centres
  • Field service teams

Calling it responsibly

Keep surveys to service feedback. A call that tries to sell something is a promotional call and falls under different rules.

Security and compliance