DialBots
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Use case · Inbound

A phone receptionist that answers from your own information

Give the agent your business number and a knowledge base: opening hours, prices, directions, policies. It answers callers from that material only, takes a message with a callback number when needed and transfers urgent calls to a person.

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How it works

  1. Step 1

    Add your knowledge

    Paste text, add web pages, upload files or write Q&A pairs. The agent searches them during the call.

  2. Step 2

    Point a number at the agent

    Assign a DialBots number to the receptionist. Callers reach the agent instead of a missed call.

  3. Step 3

    Answers, messages, transfers

    It answers what the knowledge base covers, takes a name and callback number otherwise, and transfers complaints and urgent matters.

  4. Step 4

    Review every call

    Each call has a transcript, a summary and an outcome, and can be sent to your system by webhook.

What a call can sound like

  • AgentThank you for calling City Dental. This is an automated assistant. How can I help you today?
  • CustomerSunday ko clinic khula hai kya?
  • AgentHaan, hum Sunday ko subah 10 se dopahar 2 baje tak khule hain. Kya main appointment book karwa doon?

Illustrative conversation with a made-up business. Not a customer call.

What you capture

Caller name
When a follow-up is needed
Reason for calling
One sentence
Callback number
If different from the caller ID

Outcomes you can filter by

  • Question answered
  • Transferred to a person
  • Message taken
  • Other

Who uses it

  • Clinics and hospitals
  • Hotels, restaurants and travel desks
  • Retail and showrooms
  • Any business that misses calls after hours

Calling it responsibly

The agent states only what your knowledge base says. For anything else it takes a message instead of guessing.

Security and compliance