DialBots
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Use case · Outbound

Reminder calls that confirm, reschedule or cancel

The agent calls each customer before their appointment, asks for a clear yes or no, and records a new time when they cannot make it. Your team sees the result next to each contact.

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How it works

  1. Step 1

    Upload the day’s list

    Add contacts with the appointment time, person and place as variables, by CSV or through the API.

  2. Step 2

    The agent calls in the customer’s language

    It introduces itself as an automated assistant, states the appointment once and asks if they will attend.

  3. Step 3

    Reschedule or cancel on the call

    If they cannot attend, the agent asks for a preferred day and time, or the reason for cancelling, and records it.

  4. Step 4

    Voicemail handled

    Choose whether the agent hangs up or leaves a short message when the call is not picked up.

What a call can sound like

  • AgentNamaste Asha, this is an automated assistant calling from Sunrise Clinic about your appointment tomorrow at 11 am. Will you be able to come?
  • CustomerKal nahi aa paungi, shaam ko ho sakta hai?
  • AgentTheek hai. Kal shaam ko kis time aap free hongi?

Illustrative conversation with a made-up business. Not a customer call.

What you capture

Confirmed
Yes or no
New appointment time
When the customer asked to reschedule
Cancel reason
In the customer’s words

Outcomes you can filter by

  • Confirmed
  • Rescheduled
  • Cancelled
  • No clear answer
  • Call back later

Who uses it

  • Clinics and diagnostic labs
  • Salons and wellness studios
  • Coaching institutes and schools
  • Service and repair businesses

Calling it responsibly

Send reminders inside the allowed calling hours. DialBots holds calls that fall outside them and tries again in the next window.

Security and compliance